reliability and professionalism Federica is precise and uncompromising, always ready to learn something new and to help others without ever losing her smile. She is very accurate on the job but she can pull out a lot of originality from her hat when she has to. A one-of-a-kind woman, Federica is a guru: professional, tireless, creative and passionate. Nothing gets by her! She is our quality assurance focal point, she finds the errors and the translators WILL hear about it. Always happy... chatting on Skype with her is wonderful.